Terms and Conditions


  • All activities conducted in the venue should be as per government regulations and legal. Le Roma Gardenia will not be responsible for any consequences arising due to non compliance.
  • Heavy Structures/material will not be allowed for setup for the events. Guests should ensure there is no damage to the softscape or hardscape.
  • The pool is operational from 10am - 7pm. The pool is 4-7ft deep. Guests are intimated the same for personal safety and requested that they don’t enter the pool unless they know how to swim. There are no lifeguards on duty. In case of any mishaps, Le Roma Gardenia team will not be held responsible.
  • Movement of material, staff, labor of Le Roma Gardenia against theft, misuse and damage is the responsibility of the Client during occupation.
  • In case of occurence of any of the above, the cost will be charged to the client.
  • All facilities should be used for the purpose it is made available for and all activities should take place at designated areas.
  • Clarity of the pool water cannot be assured due to reasons beyond control. Swimming costumes should be used to enter the pool
  • Safety of all the guests is the responsibility of the client. Le Roma Gardenia will not be responsible for the security of guests, their belongings or gate crashers during occupancy.  
  • Le Roma Gardenia will strictly not involve in - taking care of Guests personal needs or related activities or operating the villa during occupation
  • No refund once the payment is made - as we follow a strict no refund policy.
  • Balance payment of the total billing amount should be done 24 hours prior to check in time. If not, the booking will be considered null and void, with no refund of the advance amount.
  • Le Roma Gardenia and all its employees are indemnified against any and all acts or accidents that may arise in Guests’ stay at our properties worldwide
  • Any/all facilities at the properties will be used by the guests at their own risk
  • Management is not responsible for any risks occuring out of the use of the property. The guest will be held responsible for any loss or damage to the property caused by them, their guests or any person in their group and money will be recovered to the extent of damages before check-out
  • There will be indemnification of monetary costs directly or indirectly for losses incurred during the stay. Services by our employees will stop at midnight. Post midnight every service should be managed by the guests.
  • It is agreed that the guest will conduct himself/herself in a respectable manner and will not cause any nuisance or annoyance within the premises which can affect the environment.
  • Le Roma Gardenia is an old, indoor & outdoor, heritage property that has been restored by the current management team. As such, the management is not liable to be held responsible for issues (including loss of life) that arise at the property from natural calamities/acts of God or due to inadequate communal infrastructure in the surrounding areas.
  • The management has the right to request any guest to vacate his/her room or other areas of the property forthwith, without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so.
  • In case of default, the Management has the right to remove the Guests’ luggage and belongings from the room occupied. Our staff will not be liable to any loss/misplacement of any of the guests personal valuables or money.
  • We expect our clients to be punctual to their designated check-in & check out time which will be intimated in advance at the time of booking confirmations. If an extension of stay is required, settlement of past due amounts for the extended stay is compulsory.
  • Please refrain from using equipment or fixtures for purposes other than those intended. Please do not remove or alter any equipment or fixtures of the property.
  • Please present any ID proof issues by government upon check-in. Any damages done to the property are liable to the client.
  • Playing Loud music at the premises is restricted after 2200hrs to avoid disturbing neighbouring residents. Guests who do not comply may be asked to vacate the property.
  • The property cannot hold more than 500 floating guests during wedding events. 5 Valet staff are provided complimentary and provision of additional valet staff are based on the client’s discretion. We request clients to adhere to this guest count limitation. Breaking the limitation will constitute grounds under which the booking can stand cancelled.
  • Misbehaviour with staff will not be tolerated and is punishable by law.
  • Clients are requested to adhere to their check-in and check-out time. Delays in check-out will be billable at Rs 15k hourly for any additional hours.

Thank you for your co-operation.